Enquir3

Daniel Plowright
Boston House
Wantage
Oxfordshire
OX12 9FF
0207 1005 180
Staff: 10
Clients: 101
4.85
96%

Performance Overview

130
6
0
0
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Ratings Summary

Delivered as promised
4.85
95%
Good value for money
4.85
95%
Considerate and helpful
5.05
99%
Quality of communication
4.85
96%
Overall
4.85
96%
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It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
Company Comment:Jo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
5.05
Service(s) Provided:
 
For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
5.05
Service(s) Provided: Client Engagement
 
A lot of the feedback we've had has been very good and reinforced what we hoped they'd say, but it's also given us nuggets from one or two clients that we weren't aware of, so it's improved our relationship with them. It's also reinforced some elements of our internal culture and how we do things. I'd used Enquir3 with a previous firm and saw the benefits there of spotting clients likely to leave. The reason I was able to get the budget for it is that it helps to support one of our key aims for this year which is quality of service. So far we've targeted clients we know fairly well or work with comprehensively. I want to target newer clients, and if I'm being frank I'm looking for people who don't like what we do and can give us more constructive feedback to help us deal with what their issues are, and work with them better, or perhaps discover that we're not the right firm for them and we'll be aware they're moving on. Hopefully the former. I like that Enquir3 give us the warts and all almost straight away, rather than waiting until the end of the week to get a summary, which allows me to pass more information on to our team and to make my request to them to go and phone the clients so we can follow up where appropriate.
Company Comment:John, thank you for your positive comments. It's great to see the benefits coming through in terms of enhancing client relationships and improved client retention.
Name:John Austin-Brooks
Job Title:Commercial Manager
Sector:Patent & Trademark Attorneys
Company:Abel & Imray
Town:Bath
Date:06/11/2019
5.05
Service(s) Provided: Customer Care Programme (CCP), Client Engagement
 
The professionalism of the client contact representatives on the ground and back at the office (Niki Dymek) was excellent
Name:Client details withheld
Date:26/09/2019
5.05
Service(s) Provided:
 
The analysis of the client satisfaction interviews provided by Enquir3 was good - very insightful. The interviews have first of all given us the opportunity to learn from our customers and it also gives our clients a voice, knowing we are listening to them. It is an excellent driver to push for process improvement. Most of the time we know the areas we need to improve on, but the client feedback helps us to explain changes required to staff more effectively, to the point that we use this with some members of the team as part of their KPIs. This enables us to have an ongoing programme of general improvement that we are working on continuously. I can't think of any improvements that Enquir3 could make. We are very happy with the service; it was everything I hoped it would be and more.
Name:Jose Hamp
Company:Sarsen Stone Group
Date:05/09/2019
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme (CCP)
 
What made it different to the others is that Steve sat down with the cohort in a conversational style. When he came in he said he was happy to just have questions fired at him throughout the presentation which made the room more relaxed and allowed the conversation to flow, and for people to challenge ideas, whereas other presenters talked at the cohort which I think gives more opportunity for questions not to be raised. I think the conversation style really worked, especially with the small room we had that day. It was good that Steve's session was steered in the way the cohort wanted. I would say that the flyers that showed stats, and insight into the way that clients behave, was what our cohort would have taken the most. In the slides he had information on how you would publish a testimonial and then a bit more information on how you could get a video testimonial and case studies. I think that brought up quite a few questions so I think a lot of our table weren't too aware of what they were doing with that, so they learnt in that area. We run these events each year and we've spoken to Steve about coming back for future events.
Company Comment:Thankyou for the opportunity and your kind words Sam. I’m very passionate about developing businesses of all sizes and exploring how we can better engage with our clients and feel very proud and privileged to be able to present the topic to equally passionate individuals. It is wonderful to hear that you enjoyed my presentation and hope to work with you again in the future. Steve Darnell
Name:Samuel Guymer
Date:03/07/2019
4.85
Service(s) Provided:
 
There were a number of people who were apparently available to help with everything that I needed. The benefits of the Enquir3 system were explained several times in different ways so it was very easy to grasp, and they use the phone to communicate which I like. It has shown me how having a live test can increase my engagement with my good clients, and theoretically improve engagement with other clients. Beyond that, if I use the system properly it should bring my client's client's to me. As for my clients, if they use it then it will increase good exposure with their clients, and force them to engage with clients they may not be talking with much. The whole point is to get people to talk to Enquir3, give complete feedback as they can tell Enquir3 any complaints or bad bits, anonymously if needs be, and then processes can be improved based on that feedback to improve the overall customer experience, and hopefully bring in more business. What is really good is the way Enquir3 deal with me; they ring me up and I could leave it to go to voicemail but I don't. If I'm with somebody I will say "Sorry, I need to take this as it's important but I'll tell them I'll call them back", and that should be massively valuable to the guys at Enquir3 and gives them a big 'carry on with what you're doing' It's good because with lots of other people I'll just let it go to voicemail or ask them to text me and I tend not to do that with Enquir3 unless I really have to
Company Comment:Thank-you very much for your superb testimonial Charlie, we are extremely pleased to hear you’ve found the Client Engagement Audit to be positive and beneficial. Charlie McClelland is the managing director of A Strategic Growth Facilitator or ASGF. As a business growth specialist for SMEs, Charlie is hyper aware of the significance of his client engagement, satisfaction and retention as they are themselves contributing factors for business growth and development. To receive his seal of approval is both humbling and reassuring and we will work hard to continue to strengthen our services. Steve Darnell
Name:Charlie McClelland
Job Title:Managing Director
Sector:Business Growth Consultant
Company:ASGF Ltd
Town:Uxbridge
Date:20/06/2019
4.55
Service(s) Provided:
 
Steve Darnell's presentation about Client Engagement was really good. I don't think we think too much about how we sell to and deal with our clients. The information about best practice was very interesting. Steve was a good speaker, quite charismatic and has good experience in the field. I look forward to finding out more about the tools available and what other start-ups are doing too.
Company Comment:Thankyou for your kind words Devie. I’m very passionate about developing businesses of all sizes and exploring how we can better engage with our clients, so it is wonderful to hear that you enjoyed my presentation and that you found it interesting. Steve Darnell
Name:Devie Mohan
Date:11/06/2019
4.35
Service(s) Provided: Client Engagement Audit, Workshop (End User), Client Engagement, Business Advice
 
Steve Darnell of Enquir3 provided an engaging workshop for our clients on Client Engagement. He spoke at their level and his style was to make them feel comfortable and not lecturing them. The group had only positive things to say about their experience. Unfortunately, as the Organiser, I had to dive in and out for some of it, but I was so impressed that I've already earmarked Steve for future events.
Company Comment:Thanks for your feedback and your invitation Hamzah. It’s an enormous pleasure and privilege to speak about something I am very passionate about at events like these and your kind words about my presentation only add to the satisfaction. I look forward to working together more in future. Steve Darnell
Name:Hamzah Khaled
Company:PWC
Town:Birmingham
Date:11/06/2019
4.05
Service(s) Provided: Accountants, Workshop (End User), Client Engagement, Business Advice
 
I like the fact that Enquir3 take a lot of the responsibility and time away from me as they do a lot of the work, so it's straightforward and efficient for me. I like the personality and the type of service they provide for us as it matches our type of service. We're just starting with Enquir3 and I think it has given us a bit of a feel for what our clients would really like from us, rather than what we think they would like from us. We've only had an initial survey done so far and we're thinking of rolling it out on a larger scale in the not to distant future to gather more information.
Name:Michael Lavery
Date:03/05/2019
4.85
Service(s) Provided:
 

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"Enquir3 made it easy for me as a consultant to recommend the client engagement process to my clients, because of their level of understanding; the fact that they know what they're doing and they can demonstrate easily how it would benefit us. I was able to reassure my clients that Enquir3 make it really easy for them not to fail, from the ease of the system, to the ready-made templates, someone is there to hold your hand all the way. We have completed two projects so far and they have both been completely different experiences. One client already knew they had a problem but had no evidence, but as a result of their client satisfaction interviews their clients told them, and they then had to act. The customer had over-promised on customer service and knew they would be under delivering, and as a result of the client research they were able to pare back what they were promising, enabling them to focus more on their market differentiation which they can fulfill, rather than throw everything at it. The other project largely came down to customer service. They definitely knew they weren't fulfilling the needs of their clients, but they were not sure of the impact that was having on their business. This client research helped them realise how detrimental their current logistics and operational structure was, which meant these aspects were then nudged up the priority list and enabled them to have more grasp on the changes necessary. We all know the devastating effects unhappy clients can have on a business, but it helps greatly to be able to study the evidence in order to provide the solutions required to change. I specialise in strategic marketing for clients i.e. ROI, which you can't do unless you have a full understanding of why customers buy; which makes this data analysis absolutely critical. This is the key mapping tool that I need to work effectively with my clients."
Company Reply:
Firstly Helen, thank you for taking the time to give us your valuable feedback. We’re looking forward to working with you and your clients in the future and to tailoring our service to exactly meet your needs. Helen Forsyth is Find a Creative Pro’s Strategy Director. Find a Creative Pro is a team of creative and marketing professionals with a proven history of success. Their no-nonsense approach and eye for detail ensures their client’s marketing results in increased sales. Find a Creative Pro commissioned Enquir3 to carry out engagement surveys with two clients. This process has helped Find a Creative Pro identify areas of weakness within their clients’ operations which can now be addressed. With this intelligence, Helen and her team can develop the necessary strategic marketing plans and provide an increased ROI (return on investment) to her clients.
Name:
Helen Forsyth
Job Title:
Director
Company:
Find a creative pro
Date:
31/01/2019
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About Enquir3: Enquir3 grew out of IRUN Ltd and IRUN Systems, Website Development and Software Development companies respectively. The Enquir3 process was created as a vehicle to manage the process of conducting Client Satisfaction Interviews, creating Marketing Content and to deploy the Marketing Automation Technology. Finding out what your clients think, acting to address the causes of dissatisfaction and using the marketing content created to improve client satisfaction, retention, referrals, cross sales, leads and conversion is what Enquir3 provides. Problems Addressed: Most businesses focus on delivering their goods or services. They struggle to create meaningful ‘content’ and hence to communicate with their clients or prospects in a proactive manner. Enquir3 solve this problem by providing a partial or complete outsourced solution to do the following: Find out what customers think of business’s service, what is good and what needs to be improved. Help business’s improve customer satisfaction, ‘spinning off’ Marketing Content as a result. Automate Marketing / Content to communicate with customers and prospects Ideal Client Profile: Businesses with 100+ repeat purchase clients, significant profitability per client, ideally B2B. The ideal client will ideally strive to deliver outstanding client satisfaction and ideally have scope to improve the key business drivers: Retention, Cross Sales, Referrals, Lead Generation and Conversion. Why Chose Enquir3: Because no-one else delivers the end to end ‘client satisfaction’ solution, we are unique. Client Satisfaction Interviews: This is a science not an art and to date we don’t know of anyone offering the same, or even a similar, cost effective, Client Satisfaction Interview process. Marketing Automation: Enquir3 have developed unique suite of cloud based tools to automate much of the process of collecting, processing, creating content and communicating with clients and prospects. Client Engagement: The process has been honed over the years to maximise ‘Client Engagement’ by identifying and addressing the causes of dissatisfaction and measurably improving ‘Client Satisfaction.